Who we are

Our website address is: https://eastendcottage.uk.

What personal data we collect and why we collect it:

We do not collect any personal data from you to our website other than information that is knowingly and voluntarily given by you. We use cookies to enable non-personal information to be collected for statistical purposes, via Google Analytics. This helps us better understand our customers and website visitor behaviour, so that we can give you a better customer experience. Such statistical data is anonymous and cannot be used to identify you. Examples of aggregated statistical data that we may analyse include the number of visitors to the website in a given period and dates selected for online bookings. Data collected via cookies may include internet protocol (IP) address, browser type, time zone setting and location, operating system and platform and other technology on the devices you use to access this website. We also analyse aggregate data (not individual data) via Google Analytics Demographics and Interest Reporting so that we may use this information to target advertising. Advertising methods include the use of Google Ads and Google Analytics data for remarketing purposes. Please see www.aboutcookies.org for more information about cookies and for details on how to remove them.

Bookings through our website:

The personal data we hold for you with reference to bookings made on line is the following: Title, first &  last name, postal address, postcode, telephone numbers, email address, guest names and addresses, holiday dates including estimated arrival time, the date and the time the booking was made, the date of when and how payment was made, how you heard about us and any other correspondence that we may have with you.

This information is only ever used to contact you with relevant information prior or during your stay and for the purposes of booking.

Enquiries and Bookings:

Enquiries from our website: the data we hold from this form is your first & last name, telephone number and email address. Information you provide us in order to answer or respond to an enquiry you make via a telephone conversation or email enquiry. A record of the conversation or correspondence may be kept.

Use of Information:

We only use your data to:

To improve our business and website. To fulfil our contractual obligations. To communicate with you relating to products and services we believe will be of interest to you.

You can inform us at any time if you no longer require such information to be sent.

Disclosure:

We will never pass your personal information on to any third party without your consent, other than information required to fulfil our contractual obligations.

Data Security:

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Data Integrity:

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.